Dispute Resolution Policy

Dispute Resolution Policy

  1. This policy governs complaints from students respecting Pacific Coastal College of Massage Therapy and any aspect of its operations.
  2. A student who makes or is otherwise involved in a complaint will not be subject to any form of retaliation by the institution at any time.
  3. The process by which the student complaint will be handled is as follows:
    • Student complaints must be made in writing within 60 days of the last in-person attendance to the program. Faculty will be the first point of contact.
    • If the dispute is unresolved, the written complaint is escalated to the Academic Director: Ashley Taylor at ashley@pccmt.ca who is responsible for making determinations in respect of complaints.
    • If the Academic Director is absent or is named in a complaint, the student must provide the complaint to the following Director of Education: Janet Mwamburi at janet@pccmt.ca or the Student Services Manager, Lindsay at lindsay@pccmt.ca or Attending Staff in place through info@pccmt.ca
  • The process by which the student complaint will be handled is as follows: The receipt of the written complaint is acknowledged in writing with 48 hours receipt by the faculty involved.
    • The item/activity/person named in the complaint is investigated by Administration. Additional information to support or dispute the complaint may be requested.
    • Written reasons for the resolution will be provided to the student within 30 days after the date on which the complaint was made and a record stored on the student file indefinitely
    • The written reasons will advise a student, that if the student is dissatisfied with the determination, and has been misled by the institution regarding any significant aspect of that program, the student may file a complaint with the Private Training Institutions Branch (PTIB) (www.privatetraininginstitutions.gov.bc.ca). Complaints must be filed with PTIB within one year of the date a student completes, is dismissed from, or withdraws from the program.]
  • The student making the complaint may be represented by an agent or a lawyer or anyone else of their choice.
  • Full .pdf is available: Here
Dispute Resolution Policy July 7, 2021