Dispute Resolution Policy
- This policy governs complaints from students respecting Pacific Coastal College of Massage Therapy and any aspect of its operations.
- A student who makes or is otherwise involved in a complaint will not be subject to any form of retaliation by the institution at any time.
- The process by which the student complaint will be handled is as follows:
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- Student complaints must be made in writing within 60 days of the last in-person attendance to the program. Faculty will be the first point of contact.
- If the dispute is unresolved, the written complaint is escalated to the Academic Director: Ashley Taylor at ashley@pccmt.ca who is responsible for making determinations in respect of complaints.
- If the Academic Director is absent or is named in a complaint, the student must provide the complaint to the following Director of Education: Janet Mwamburi at janet@pccmt.ca or the Student Services Manager, Lindsay at lindsay@pccmt.ca or Attending Staff in place through info@pccmt.ca
- The process by which the student complaint will be handled is as follows: The receipt of the written complaint is acknowledged in writing with 48 hours receipt by the faculty involved.
- The item/activity/person named in the complaint is investigated by Administration. Additional information to support or dispute the complaint may be requested.
- Written reasons for the resolution will be provided to the student within 30 days after the date on which the complaint was made and a record stored on the student file indefinitely
- The written reasons will advise a student, that if the student is dissatisfied with the determination, and has been misled by the institution regarding any significant aspect of that program, the student may file a complaint with the Private Training Institutions Branch (PTIB) (www.privatetraininginstitutions.gov.bc.ca). Complaints must be filed with PTIB within one year of the date a student completes, is dismissed from, or withdraws from the program.]
- The student making the complaint may be represented by an agent or a lawyer or anyone else of their choice.
- Full .pdf is available: Here
Dispute Resolution Policy
July 7, 2021